COVID-19 impact: Supporting our customers
We’re working hard to ensure that there is minimal disruption to our operations as a result of COVID-19. Our Account Managers, Sales Support and Agency Service Representatives are ready to respond as usual. As the situation evolves, we will share updates and information to help you communicate with our mutual customers about any impacts to our service. As your organization deals with the evolving global impact, please let us know how we can best support you: [email protected].
Newsletter and Updates
We produce a regular email newsletter to keep you updated on price changes, special offers, promotions and publication launches. Look out for the latest issue in your inbox or send a request to subscribe to [email protected].
Your efforts to promote our publications are appreciated and are very important to our business. We are working to build a rewarding marketing and sales relationship that supports your business and ours.
We are pleased to provide agents with marketing materials for our publications. We are also happy to work with you to promote specific events, product packages, special offers and new Wiley publications.
Please send marketing inquiries to: [email protected]
Although subscription agents and intermediaries sell Wiley print and online content to libraries all over the world, Wiley maintains an agent-neutral policy. Libraries can choose to order through their agents or directly from Wiley, and their choice of agents is up to each library or its governing institution.
In some countries, however, Wiley policies require libraries to use agents who are authorized to sell our content. To find out if your country uses authorized agents, please email us at [email protected].
To learn more about our policies and pricing for Wiley content, we encourage you to review our terms and conditions included in our price list as these are subject to change. Please email [email protected] for an up-to-date price list.
If a library asks you about a possible bespoke Online Access License agreement for large contracts, send your query to [email protected].
Wiley is committed to preventing any form of bribery within and outside the organization no matter in the world Wiley and wherever Wiley operates. Every employee and associated person acting for, or on behalf of, Wiley is required to maintain the highest standards of business conduct.
As a subscription agent, you will be classed as an 'associated person' under the legislation so it is very important that you read and adhere to the Anti-Bribery policy in working with Wiley. Wiley operates a zero-tolerance approach to bribery by, or of, its employees and partners and encourages all associated persons to report any suspected bribery activity to Wiley, in accordance with the procedures outlined in the Anti Bribery policy. The success of this policy depends on all associated persons playing their part in helping to detect and eradicate such practices. You will be fully supported if you make a report of suspected bribery in good faith even if, following an investigation, there is no finding that bribery took place. Any such report shall be treated in full confidence. In the event of any bribery activity being suspected in relation to any associated person, Wiley shall be entitled to suspend or terminate its agreement with such party with immediate effect and reserves the right to involve the relevant regulatory authorities when appropriate.
If you have any concerns or queries in relation to the Anti Bribery policy or your obligations, please feel free to contact us via [email protected].